Last Updated: 01/09/26

Return, Refund & Exchange Policy

At McLay Perfumes, we take care to ensure that your order reaches you in proper condition.

If you receive a wrong, damaged or defective product, please contact us within 3 days of delivery.

1. Return / Exchange Window

Eligible return or exchange requests must be raised within 3 days from the date of delivery.

Requests submitted after this period may not be accepted.

2. Eligible Reasons for Exchange

Exchanges are available only in the following situations:

• Wrong product received
• Product damaged during delivery
• Product found to be defective

Products that do not fall under these conditions may not qualify for exchange.

3. Opened or Used Perfumes

For hygiene, safety and product-integrity reasons, opened or used perfumes cannot be returned or exchanged.

The product must remain unopened and unused where the return/exchange request requires the product to be returned.

4. Unboxing Video

For damaged, defective or incorrect-product claims, customers are strongly required to provide a clear unboxing video showing:

• The sealed package before opening
• The opening of the package
• The product received
• The condition of the product
• The shipping label/order details

The unboxing video helps us verify the condition of the package and product at the time of delivery.

5. How to Request a Return or Exchange

Please contact us within 3 days of delivery at:

Email: mclayperfumes@gmail.com
Phone: +91 6290344313

Please provide:

• Order number
• Customer name
• Contact number
• Reason for the request
• Photographs of the product/package
• Unboxing video, where applicable

Our team will review the request and inform you whether it qualifies under this policy.

6. Return Shipping

If the return or exchange is approved because you received a wrong, damaged or defective product, McLay Perfumes will bear the applicable return shipping cost.

Customers should not send products back without receiving instructions from our support team.

7. Refunds

If a refund is approved, the refund will be processed within 5–7 business days after approval.

The actual time taken for the amount to appear in your account may depend on your bank or payment service provider.

Refunds will generally be made to the original payment method used for the order, where technically possible.

8. Non-Returnable Situations

Returns or exchanges will generally not be accepted for:

• Opened perfumes
• Used perfumes
• Products damaged after delivery due to customer handling
• Requests made after the 3-day return/exchange period
• Change of mind
• Incorrect product selection by the customer
• Products without the required evidence for a damage/wrong-product claim
• Products returned without prior approval from McLay Perfumes

9. Order Cancellation

Orders cannot be cancelled after they have been placed.

Please carefully review your order before completing payment.

10. Exchange Process

Once an exchange is approved, we will provide instructions regarding the return of the original product.

The replacement product will be shipped after the returned product has been received and verified, subject to availability.

11. Policy Changes

McLay Perfumes reserves the right to update this policy from time to time.

Any changes will be published on this page.

For delivery information, please see our Shipping & Delivery Policy.

For general purchase terms, please see our Terms & Conditions.